Shipping policy

SHIPPING POLICY

Slab City ships from Henderson, Nevada, United States. We carefully package our display cases, graded-card inserts, and accessories for transit.

ORDER PROCESSING

Standard orders are typically prepared for shipment within 2-5 business days after payment.

Custom artwork and personalized orders may require additional production time. We’ll provide an estimated timeframe when confirming your project.

Processing time is separate from shipping transit time. Choosing express shipping speeds up transit after shipment; it does not shorten production or processing time unless we agree otherwise.

If we cannot ship within the stated timeframe, we’ll contact you with an updated estimate and any cancellation or refund options required by applicable law.

DOMESTIC SHIPPING

Standard shipping within the United States is $6 for eligible orders under $35 and free for eligible orders of $35 or more, based on the merchandise subtotal after discounts and before taxes.

Express shipping is available for eligible destinations. Available services, prices, and estimated transit times are shown at checkout.

INTERNATIONAL SHIPPING

We ship to the international destinations available at checkout.

Our standard international shipping rate is $29.99 USD. Any local-currency conversion and the final shipping charge are shown at checkout.

Standard international transit is estimated at 7–21 business days after shipment. Delivery times vary by destination, carrier, and customs processing.

Express international shipping, where available, is shown at checkout with its price and estimated transit time.

DELIVERY ESTIMATES

Transit times are estimates unless a service is expressly described as guaranteed. Weekends, holidays, customs processing, weather, and carrier disruptions may affect delivery.

Any delivery estimate that expressly includes processing time will be identified as such. Otherwise, please allow for both order processing and transit time.

TRACKING

When your order ships, you’ll receive a shipping confirmation with tracking information where available.

Tracking may take time to update after the carrier receives your package. If tracking appears stalled or your order is significantly overdue, contact tcgslabcity@gmail.com with your order number.

CUSTOMS, DUTIES, AND IMPORT TAXES

Depending on your destination and checkout arrangement, duties and import taxes may be included in product prices or collected at checkout.

Eligible international orders may be processed through Shopify Managed Markets, with Global-e acting as merchant of record. Any applicable international checkout terms will be presented with your order.

If duties or import taxes are not prepaid, you may be responsible for charges assessed by your destination country, as disclosed at checkout and permitted by applicable law.

SHIPPING ADDRESS CHANGES

Please check your delivery address carefully before placing an order.

If you notice an error, contact tcgslabcity@gmail.com immediately. We’ll try to update the address before shipment, but changes may not be possible once the order has been dispatched.

Additional shipping charges may apply if an order must be reshipped because of an incorrect or incomplete address supplied by the customer, where permitted by law.

DAMAGED, LOST, OR MISSING PACKAGES

If your package arrives damaged, please retain the packaging and contact us promptly with your order number and, if possible, photos of the packaging and affected items.

If tracking shows delivery but you cannot locate the package, check nearby delivery locations and with household members or building staff, then contact us.

We’ll investigate delivery issues with the carrier and arrange an appropriate resolution. Your rights under applicable consumer law are not limited by a carrier’s tracking status or claims process.

RETURNED OR UNDELIVERABLE PACKAGES

If a package is returned to us, we’ll contact you to discuss reshipment or any applicable refund.

Additional shipping charges may apply when the return resulted from an incorrect address, failure to collect the package, or refusal of properly disclosed import charges, where permitted by law.

RETURNS

For return eligibility, instructions, and refund details, please review our Returns & Refunds Policy. Contact us before sending any items back.

CONTACT

For shipping questions or help with an order, email tcgslabcity@gmail.com and include your order number.